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Managing Unpaid Payments

For any order within a Household that has a remaining balance due, the Site Administrator will see an option to "Manage Unpaid Payments."

Clicking on the blue Manage Unpaid Payments button will open a dialog box with a list of dates across the top - each representing the date that an unpaid payment has been scheduled. 

The new dialog box will show the original amount due on the order, how much has been paid, and how much has been adjusted.


If, for any reason, you'd like to give the Household a discount on their order (i.e. if they weren't able to finish out the season due to injury) you can adjust the current balance to a new lower price. There is a field available at the bottom of the window to include an explanation of the discount.

After saving, the new remaining balance will appear on the order, and the adjustment will be documented as a new line item.

If you've given an adjustment, but later in the season the player is able to come back to play, you may want to charge them the discounted amount. You have the ability to charge them up to the adjustment amount, however, you cannot charge more than the cardholder originally agreed to.

The blue Edit Due Date button (top right) let's you change the due date on the order. If you want to spread the payment over multiple installments, click the green New Installment Date button.

Managing Unpaid Payments Video Tutorial


Have an additional question about managing unpaid payments? Reach out to Demosphere Support!